Rates

Orders of $200 or more (after discounts) ship free. Smaller orders ship for a flat $8. The rate for your order is shown at checkout before you pay.

Processing and delivery

We pack and ship orders on business days. Delivery times depend on the carrier and your location, and any delivery date we or the carrier give is an estimate, not a guarantee.

When your order arrives

Store lyophilized (freeze-dried) vials as described on each product page, usually refrigerated at 2–8 °C. Check your order when it arrives, and see our Refund policy for how to report a damaged, incorrect or missing item.

Where we ship

We currently ship to addresses in the United States only. It's your responsibility to make sure the products you order are legal to buy and receive where you are.

Something wrong with a delivery? Contact us.

This policy is part of our Terms & conditions and applies to orders from Sera Labs, operated by BR media LLC (“we”, “us”).

Damaged, defective, incorrect or missing items

If an item arrives damaged or defective, isn't what you ordered, or is missing, contact us within 7 days of delivery with your order number and photos of the outer box, the shipping label and the item. Please keep the packaging until we've resolved it. Once we've confirmed the problem, we'll send a replacement or give you a full refund for that item, including any shipping you paid for it. We may ask you to return the item; if so, we'll pay for the return shipping.

Lost or delayed packages

If tracking hasn't updated for 7 days, or your order hasn't arrived 10 business days after it shipped, contact us. We'll open a trace with the carrier, and if the carrier confirms the package is lost, we'll reship your order or refund it in full.

Marked delivered but not received

Check around your door, mailroom and with neighbors, and allow a day or two, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us within 7 days of the delivery date and we'll file a claim with the carrier and share what they find. Because risk passes to you on delivery (see our Terms), we can't promise a replacement for a package the carrier confirms was delivered to the address you gave.

Wrong address, refused or unclaimed packages

Please check your shipping address before you order; we can't always change it once an order is placed. If a package comes back to us because the address was wrong or incomplete, or because it was refused or not picked up, we'll reship it once you pay the new shipping cost, or refund the item price (the original shipping isn't refunded).

Product quality

If you believe a product doesn't match its label or its certificate of analysis, contact us with your order number and the batch number on the vial. Opened products can be refunded only if independent analytical testing shows the batch doesn't meet its label or certificate.

Returns of unopened items

Because these are sealed research materials, we don't accept returns for a change of mind. All sales are final, except for damaged, defective, incorrect or missing items as described above.

Cancelling an order

Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, this policy applies. We also cancel and refund any order we believe is intended for human or veterinary use.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5 business days of approval. After we issue a refund, your bank or card company may take several more business days to show it.

Payment disputes

If something's wrong with your order, please contact us before disputing the charge with your bank or card company; we can usually fix it faster. If a dispute is opened, we'll share your order, delivery and confirmation records with the payment provider to respond to it.

Starting a claim or return

Send us your order number and what happened, and we'll reply with next steps.

Contact us about an order

Your other rights

This policy doesn't limit any rights you have under the laws that apply to you.

Contact

BR media LLC
7151 Degroff Ct
Annandale, VA 22003
Message us: contact form

This policy explains what personal information Sera Labs, operated by BR media LLC (“we”, “us”) collects when you use this site or place an order, how we use and share it, and the choices you have.

Who we are

BR media LLC
7151 Degroff Ct
Annandale, VA 22003
Message us: contact form

What we collect

• Orders: your name, email address, phone number (if you give one), billing and shipping addresses, the products you buy, and your confirmation at checkout that you're 21 or older and buying for research use (with the time you confirmed).
• Payments: handled by the payment provider you choose at checkout. We receive confirmation of payment and limited details such as the card type and last four digits; we don't receive or store full card numbers.
• Accounts: if you create one, your name, email address and password (stored only as a secure hash, never in readable form). If you use “Continue with Google”, Google shares your name and email address with us.
• Emails you sign up for: your email address and when and where you signed up (for example, the footer or the discount pop-up), plus any discount code we give you.
• Messages and reviews: what you send through the contact form, and product reviews you post (your name, email address and review; your email address isn't published).
• Technical information: like any website, our host receives your IP address, browser type and the pages you request, and keeps them in server logs for security and troubleshooting.
• Analytics, only if you accept them: pages viewed, how you arrived at the site (for example, from a search engine or a link), and device information. See our Cookie policy.
• From the companies that help us: payment confirmation and fraud-screening results from the payment provider, and delivery updates from the carrier.

How we use it

To take payment for, pack, ship and support your orders; to run your account; to reply to messages; to send emails you signed up for; to prevent fraud and keep the site secure; to meet our legal, tax and accounting obligations; and, if you accept analytics cookies, to understand how the site is used so we can improve it. We don't use your information to make automated decisions that have legal or similarly significant effects on you.

Marketing emails

We send marketing emails only if you sign up for them. Every marketing email tells you how to unsubscribe, and you can also unsubscribe at any time by emailing us. We'll still send emails about your orders.

Text messages

We don't send marketing text messages. The phone number you give at checkout is used only for your order, for example by the carrier to arrange delivery. If we ever start sending texts, we'll ask for your separate consent first and update this policy. We never share mobile numbers or text-message consent with anyone for their own marketing.

Who we share it with

We share personal information only with service providers that help us run the store, and only for that purpose:

• Website hosting: WordPress.com (Automattic), which hosts this site and its data, and serves its fonts. If you accept analytics, Automattic's Jetpack Stats and WooCommerce Analytics also receive usage data.
• Payments: the payment provider shown at checkout.
• Shipping: the carrier delivering your order receives your name, shipping address and, if needed, phone number.
• Email: the email service we use to send order and marketing emails.
• Google: only if you choose “Continue with Google”.

We may also disclose information when the law requires it, to protect our rights or others' safety, or as part of a sale or transfer of the business. We don't sell your personal information, and we don't share it for targeted (cross-context behavioral) advertising.

Cookies

We use essential cookies to run the store, and analytics cookies only if you accept them. Our Cookie policy lists them and explains how to change your choice. We treat a Global Privacy Control signal from your browser as a choice to decline analytics. There's no agreed standard for browsers' older “Do Not Track” setting, so we don't respond to it, but analytics never load unless you accept them. We don't use advertising pixels (such as Meta, TikTok or Google Ads), session-recording tools that record your clicks or typing, or third-party chat widgets.

How long we keep it

Order records are kept for as long as we need them for tax, accounting and legal purposes, generally seven years. Account information is kept until you ask us to delete your account. Email sign-ups are kept until you unsubscribe. Messages are kept as long as needed to deal with your request. Server logs are kept for a limited period by our host.

Security

We use reasonable safeguards, including encrypted (HTTPS) connections, to protect your information. No method of storage or transmission is completely secure, so we can't guarantee absolute security. If a security breach affects your personal information, we'll notify you as the law requires.

Your rights and choices

You can ask us to tell you what personal information we have about you, to give you a copy, to correct it, or to delete it. Depending on the state you live in, you may have additional rights under state privacy laws, such as the right to opt out of the sale of personal information or targeted advertising (we don't do either). To make a request, email us from the address you used with us so we can verify it's you. You can also have an authorized agent make a request for you; we'll ask for proof that you gave them permission. We'll respond within 45 days, or tell you within that time if we need up to 45 more days and why. We won't treat you differently for exercising your rights. If we turn down a request, you can appeal by replying to our decision; we'll answer your appeal within 60 days, and if you disagree with the result you can contact your state's attorney general.

Children

This site is only for adults 21 and older. We don't knowingly collect personal information from anyone under 21. If you believe a minor has given us information, contact us and we'll delete it.

Where your information is processed

We sell only to U.S. addresses. Your information may be stored and processed in the United States and in other countries where our service providers operate.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we make significant changes, we'll post a notice on this site.

Contact

Questions or requests about privacy? Send them through our contact form.

These terms apply when you use this site or buy from Sera Labs, operated by BR media LLC (“we”, “us”). By using the site or placing an order, you agree to them. If you don't agree, please don't use the site.

Who can buy

You must be at least 21 years old, a qualified researcher or buying for a research institution or laboratory, and able to enter into a binding contract. We sell only to addresses in the United States. You're responsible for making sure the products you order are legal to buy, receive and possess where you are.

Research use only

All products are sold for laboratory research, in-vitro and analytical use only. They are not drugs, dietary supplements or cosmetics, are not approved by the U.S. Food and Drug Administration for any use, and are not for human or veterinary use. By ordering, you confirm that you're buying for lawful research purposes, that you (or the research you supply) have the training and facilities to handle these materials safely, and that you won't give, sell or resell them for human or animal consumption or use. We may refuse or cancel any order we believe is intended for human or veterinary use. Our RUO agreement is part of these terms.

No medical advice

Nothing on this site is medical advice. We don't provide dosing, administration or treatment guidance of any kind, and product descriptions describe research, not uses.

Product information and testing

We try to describe products accurately. Certificates of analysis report the results for the tested batch. Product photos are for illustration and may differ from the vial you receive.

Orders, prices and payment

Prices are in U.S. dollars. Your order is an offer to buy; we accept it when we ship it. We may refuse, cancel or limit any order, including when a product is unavailable, a price or description is wrong, or we suspect fraud or misuse. If we cancel an order you've paid for, we'll refund you in full. Discount codes have the conditions stated with them and can't be exchanged for cash.

Shipping and risk

Delivery times are estimates. Title and risk of loss pass to you when the carrier delivers your order. See our Shipping page.

Refunds

Refunds, returns and cancellations are covered by our Refund policy.

Your account

Keep your password secure; you're responsible for activity under your account. We may suspend or close accounts that break these terms.

Reviews and messages

Reviews must be honest and about your own experience ordering from us. Don't include dosing, usage or health claims, personal information, or anything unlawful. We may decline or remove reviews that break these rules, but we don't remove reviews just because they're negative.

Our content

The text, graphics and design of this site belong to us or our licensors. You may view and print pages for personal reference, but you may not copy or reuse them for commercial purposes without our permission.

Copyright complaints

If you believe something on this site infringes your copyright, send a written notice to our designated copyright agent:

BR media LLC
7151 Degroff Ct
Annandale, VA 22003
Message us: contact form

Your notice must include your physical or electronic signature; the copyrighted work you believe is infringed; the material on this site you want removed and where it appears; your name, address, phone number and email address; a statement that you believe in good faith the use isn't authorized by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you're the copyright owner or authorized to act for them. We remove material that infringes copyright and close the accounts of repeat infringers.

Disclaimer

Except as stated in these terms, and to the extent the law allows, the site and products are provided “as is”, without other warranties, express or implied, including fitness for a particular purpose. This doesn't affect any rights you have that can't be limited by law.

Limitation of liability

To the fullest extent permitted by law, we aren't liable for any indirect, incidental, special or consequential damages, or for any damages arising from use of our products contrary to these terms, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Some places don't allow these limits, so they may not all apply to you.

Your responsibility

To the extent the law allows, you agree to cover any claims, losses and costs (including reasonable legal fees) that arise from your misuse of our products or your breach of these terms.

Governing law

These terms are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules.

Disputes

If you have a problem with an order or with us, please contact us first and give us 30 days to try to resolve it informally before starting any legal claim.

General

These terms, together with our RUO agreement, Refund policy and Privacy policy, are the whole agreement between you and us about the site and your orders. If any part of these terms can't be enforced, the rest still applies. If we don't enforce a term right away, we can still enforce it later. You can't transfer your rights under these terms; we may transfer ours as part of a sale or reorganization of the business. We aren't responsible for delays or failures caused by events outside our reasonable control, such as carrier disruptions, severe weather, natural disasters or internet outages. You agree that we can communicate with you electronically, and that agreeing online, such as by clicking a button or ticking a box, has the same effect as signing on paper.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. The terms in effect when you place an order apply to that order.

Contact

BR media LLC
7151 Degroff Ct
Annandale, VA 22003
Message us: contact form

This agreement is between you and Sera Labs, operated by BR media LLC (“we”, “us”), and is part of our Terms & conditions. You accept it when you enter this site and again each time you place an order. If you don't agree to it, don't buy or use our products.

1. Intended use

Our products are supplied only for in-vitro laboratory research and analytical use. They are not drugs, foods, dietary supplements, cosmetics or medical devices. They have not been evaluated or approved by the U.S. Food and Drug Administration, and they are not intended to diagnose, treat, cure, mitigate or prevent any disease. We are a research chemical supplier, not a compounding pharmacy or outsourcing facility under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act.

2. No human or animal use

You will not administer, inject, ingest, inhale or apply any product to a person or animal, or use any product in food, drugs, dietary supplements, cosmetics, or diagnostic or clinical procedures.

3. Who may buy

By entering the site or placing an order, you confirm that:

• you are at least 21 years old and able to enter into a binding agreement;
• you are a qualified researcher, or are buying for a research institution, company or laboratory;
• you, or the people who will use the products, have the training, equipment and facilities to handle research chemicals safely; and
• your purchase is for lawful research.

4. Handling, storage and disposal

You are responsible for handling products safely, including suitable protective equipment and laboratory practices; for storing them as described on each product page; for keeping them away from anyone not trained to handle them; and for disposing of them in line with applicable laws and your institution's rules.

5. Following the law

You are responsible for complying with all federal, state and local laws and regulations that apply to buying, possessing, using and disposing of our products. We ship only to U.S. addresses, and you won't export our products.

6. No resale or transfer for prohibited use

You won't resell, relabel, repackage, compound or distribute our products for human or animal use, or remove or cover their research-use-only labeling. If you transfer a product to another qualified researcher, you'll make sure they accept the same conditions as this agreement.

7. No medical advice

We don't give dosing, administration or medical guidance, and we won't answer questions about using our products in people or animals.

8. Our right to refuse, cancel or ask for information

We may refuse or cancel any order, refund it, and close any account if we believe the products are intended for human or animal use (for example, from messages, reviews or questions about personal use or dosing) or if you break this agreement. Before shipping, we may ask for information that confirms research use, such as the institution or laboratory you're buying for.

9. Assumption of risk

Research compounds may have properties and hazards that aren't fully known. You accept the risks of handling and using them.

10. Responsibility for misuse

To the extent the law allows, you agree to cover any claims, losses and costs (including reasonable legal fees) that arise from your misuse of our products or your breach of this agreement. Our liability is limited as described in our Terms & conditions.

11. Governing law

This agreement is governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules.

Changes to this agreement

We may update this agreement. The date at the top shows when it last changed. The version in effect when you place an order applies to that order.

Contact

BR media LLC
7151 Degroff Ct
Annandale, VA 22003
Message us: contact form

Cookies are small files a website stores in your browser. This site also uses your browser's local storage in the same way. Here's what we use and why.

Essential (always on)

These make the store work, so they can't be switched off here. They aren't used to track you.

Analytics (only if you accept)

These help us understand how the site is used, such as which pages are visited and how people find us. They're set by WordPress.com (Automattic), which hosts the site, and by WooCommerce. They don't load unless you click “Accept analytics”.

Automattic explains its cookies in its cookie policy (opens in a new tab).

Changing your choice

You can change your choice at any time. Declining stops analytics from loading on future pages; to remove analytics cookies already set, clear this site's cookies in your browser. If your browser sends a Global Privacy Control signal, we treat it as declining analytics.

Change cookie settings

More information

See our Privacy policy, or contact us with questions.